This guide covers the steps needed for replacing a faulty Xbox 360 in South Africa. If you like, you can skip straight to the 3 steps further down, otherwise, continue reading to find out how the Xbox 360 warranty actually works.
When buying an Xbox 360 you have 2 warranty types. The first is a 1 year all purpose warranty which covers all faults on the machine (excludes accessories like power supply, controller, cables, etc.). Some of the common faults include:
- Graphic Card Failure: Loses video output (NB: Don't confuse 4 Red Lights in a Ring. This means the AV cable is not inserted properly or faulty).
- Constant in game crashes: This is normally caused by overheating and tends to lead up to the 3 Red Lights.
- DVD-Rom Failure: Games don't read and constant spinning. (Check your disc for scratches as it might not be hardware related)
The 2nd warranty type spans 3 Years and covers the 3 Flashing Red Lights, or more commonly known as the RROD (Red Ring of Death), and the E74 error. This indicates a general hardware failure, with the only solution being to send it in for repairs/replacement.
For a more conclusive overview of the Xbox 360 warranty, check out this guide: How the Xbox 360 Warranty Works
If you feel your Xbox 360 hardware is faulty, here are the steps to have your unit repaired or replaced:
- Step 1: Phone Microsoft Xbox Technical Help on: 0800 991-550 from 10am - 6pm, Monday - Friday. They will troubleshoot your problem and if they feel a solution cannot be found, they will supply you with a reference number. They will also ask to register your console, so look up your serial number before phoning in.
- Step 2: Powercare looks after all Xbox warranty claims in South Africa, and will deal with your replacement. You have a few ways of completing the replacement procedure, and in all cases you should have your issued reference number from step 1, along with your console's serial number at hand:
- Complete the online claims form
- Contact them by phone on 0861 XB0X-360 / 0861 926-9360 or 011 997-5000
- Or, Download the Warranty Procedure Claim Form and either email it to xbox360support@powercare.co.za
- Or Fax it to:
- 086 629-8599
- 086 686-9058
- 086 523-3300
- 086 682-3488
- 086 553-7406
- 086 562-2078
- 086 579-2212
- 086 579-2213
- 086 579-2215
- 086 579-2214
- Step 3: When stock becomes available, a courier will deliver the replacement Xbox 360 unit directly to you. Only the actual console will be replaced, so remove your hard drive and any other peripherals, including cables. (If you're lucky, you may receive a Jasper unit as replacement, therefore, you should receive a new power adapter as well)
If stock is available, you should be issued with a new console fairly quickly, however, turn-around times can be as much as 1 month when there's a shortfall.
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