Xbox Gaming in South Africa

Craig on July 6th, 2009 12:58:34

Can anyone confirm that this isn't just a smoke screen and the men behind MI Digital aren't simply setting up a new shop behind a new name in order to dispell the bad publicity they've been suffering under?

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Denouncer on July 7th, 2009 12:48:49

I can't say for certain, but from what I can tell, Powercare is a different company - they just have been working closely with MiD in the last few weeks.

But even if they aren't, and there's much of the same people, if the distribution and warranty becomes separate businesses, it means Powercare will be concentrating on warranty claims alone. This should mean better service. Or at least I hope.

Ryan on August 7th, 2009 23:05:59

I went in to Powercare after dealing with them with a red light on my xbox. They were excellent, organised , professional and they sorted be out no problem.

Well done Microsoft, Powercare were excellent!!

How I understand it MID distributed games and power care is focussed on service. I may be wrong.

Bullshit ! on July 29th, 2009 18:56:11

Powercare and microsoft are up too shit! 1St of all i waited 2 damn months for a replacment xbox and 2ndly the dogs send me the same damn unit thats so loud my neighbours can hear it!here i thought il be getting a jasper and i get the same damn old machine! I think ps3 will be a better option until and unless they replace me AGAIN with a newer version!

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Rob duncan on August 4th, 2009 17:39:19

My kid bought an x box in the states and pluged in before i looked it was 110 and got smoked.where can i get a 220 transformer for this unit? please advise by mail thanks Rob.

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Lenny on November 14th, 2009 11:51:09

A 1 Radio sells this Adaptor

Neal on August 7th, 2009 12:46:30

My console has been standing on my tv cabinet for 2 months now as an orniment. I have been in constant contact with power care and every time I call I get a new excuse. 1st... NO STOCK. 2nd... Customs need to clear the stock (took customs 3 weeks to do this). 3rd... the power supply I have will not work on the replacement unit ie NO STOCK of power supplies needed to run replacement units. I wonder if it'll take another month to get the power supplies and then 3 weeks for customs to clear the container. Either way it doesn't look like I'll be getting a replacement any time soon. Am looking at earliest February 2010 because the next excuse will be Microsoft doesn't send replacement units between September and January because they are closed... or some other BULLSHIT excuse. This is ridiculous!!!! It would be less stressful simply paying for someone to repair the unit and giving the cost of the repair to either Microsoft or Powercare. TOO MANY LAME EXCUSES BY POWERCARE.

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Wayne on August 12th, 2009 08:50:06

I am on the same boat as you Neal. Same excuses and what really PISSES me off is that they dont make any attempt to even give you a rough date on when the P.S. will be arriving.
USELESS!!!!!!!

Adriaan Matthee on August 13th, 2009 15:18:27

It seems Microsoft has not done their home work in terms of appointing a company good enough to deal with positive customer service.

I submitted my claims form early on the 7th of July via fax. Auth issued on the 9th. Two weeks after auth code was issued, I had not received anything from PowerCare.

I contacted them myself and “Bernice” said they were out of stock and awaiting their new batch, asked her why nothing was communicated, she couldn’t answer. She doesn’t KNOW. Called her on that Friday asking *** and once again some bull**** excuse about the stock being at customs. Week later, still nothing, I called Bernice again, she had received stock but asking about the voltage and said she would call me back shortly, after receiving no call, I called back and was forced to leave a message as she conveniently was not available to speak to me.

She finally returned my call with attitude after I stressed to the person that I was at this stage highly ****** with the situation. She mentioned that she had the incorrect contact details for me which frankly was a load of Bull****.

Today is the 13th, a month later and still awaiting the XBOX!

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Neal on August 22nd, 2009 11:18:07

So for here it finally is people... a response from Powercare:

Good Day Neal

I do apologies regarding the delay on your console.

The expected docking date for the stock to arrive in the country was yesterday, I’m just waiting for confirmation.

As soon as I have any news I will advise.

Kind Regards
Bernice
PowerCare
Tel: 011 997 5021

This response came 2 weeks after I mailed them. Still more LAME ASS EXCUSES.

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Muzz on September 6th, 2009 09:22:37

why doesn't the retailer where you bought the console swap it out straight away and deal with the warranty?? you pay R3k to them and if it breaks, too bad so sad, you gotta mission with these other people that don't care?
It doesn't make sense to me

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MolEch82 on September 9th, 2009 15:25:26

I sent in my request on the 18th of August and for the first 2 weeks the ship with the stock could not get into Durban harbour as the seas where apparently too rough! now that they have stock i can't seem to get an estimated date on delivery from them they only reply to every 3rd email you send them and phoning them is no use because the staff it seems are all uneducated!!!!

This really is bad news for all the xbox supporters in South Africa! I have even gone as far as advising my friends and family to rather save for a few months longer and buy the PS3 as it just does not seem to have any issues!!
If only microsoft realized that they have a responsibility towards us! They did not have to wait months for us to pay for the console so why should we wait months for a replacement unit!

This is total BULLSHIT!!!!

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Dorrit Smith on November 3rd, 2009 10:16:41

Why must I pay powercare, a company I do not know, who have not shown that they are upto par with their communication, upfront, before they send me a swopped out console. Why can I not pay when the console arrives, and pay the courier company.
I have no guarantee, and by the looks of all the complaints, I am not sure that they will send it.

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Carl on January 27th, 2010 15:57:04

Yip, same story here.....waiting, waiting, waiting. It's 2 weeks now since I've been promised over the phone that my replacement unit is on its way.
My advise: Pitch in the extra money and BUY A PLAYSTATION 3!!!! My friend's PS3 was hit by lightning and it still freakin' works. I'd like to see a shitbox....I mean an Xbox do that!
It is now 2 months from when my Xbox first gave that error 74 and I'm still waiting. I don't need this crap and will be buying a PS3 as soon as my warranty is finally up on this massive piece of shit that Microsft has bestowed upon us. Thanks Microsoft! One would think that a company which has billions would at least design something that doesn't overheat. Gaming 101 bitches!!! Haven't we solved overheating on chips yet??? Jeez..... Once again the problem has been shifted over to the poor consumer who now has to fit the bill because I know my replacement unit is going to "brick" again and after my warranty I am finally going to end up with a broken coffee table ornament. Another friend of mine is on his 5th...that's right....5th Xbox under the same warranty. He threw the 5th one in the trash about a week ago and has resorted to buying a PS3.....

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